When will I receive my order?

Processing your order, manufacturing your products, and delivering them to you requires a maximum of 10 to 15 business days from our team, depending on your country. We make every effort to ensure you receive your order as quickly as possible, without compromising the quality of our products.

How can I track my package?

You can track the progress of your order by clicking on the link at the bottom or top of the page: Track your order.

How much does delivery cost?

We offer free shipping on all orders

My order is not complete

If your order includes multiple items, they may be sent separately, depending on available stock and shipping warehouses. Don’t worry, your package will arrive shortly.

I have not received my order

A problem with the Post Office? Lost, broken, destroyed package?

With our secure delivery, our team takes care of disputes for you. The satisfaction of our customers is our priority. We do not pass the blame to the carrier by leaving you to “sort it out”. We assume full responsibility by immediately sending you a new package at our expense. Do not hesitate to contact us by email at contact@woodishop.com , our team will do its utmost to meet your expectations.

Shipping:

Processing time usually takes 1 -2 business days. Delivery times may vary depending on the shipping distance.

Can I change my order?

Yes, as long as your order is not “processing”.

Can I cancel my order?

It is absolutely possible to cancel your order! If the order is already being prepared, the cancellation fees will however amount to 40% of the purchase price.
Do not hesitate to contact us by email at contact@woodishop.com, our team will do its utmost to meet your needs.

I want to return an item

Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) accompanied by your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

How can I order a product?

We make your shopping as easy as possible.
We have offers that allow you to save more money when you buy multiple items.

1. Select the desired product(s) or offer(s)

2. Click "Add to Cart" or "Buy Now"

3. Click the bag icon in the top right corner (your "cart") to complete your purchase if you previously selected "Add to Cart."

We also offer the option to create an account to make the process even simpler.

Can I combine my discount codes?

No. Except in exceptional cases, we only accept one discount code per order.

I received an import tax

We ship products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline all responsibility.

Bulk Order

If you would like to order in bulk, please email our team.

How to contact us?

For any inquiries, please send a message to the email at the bottom of the page.