General conditions of sale and use
1. About us
At Woodishop, we believe that an eco-responsible and sustainable lifestyle can be integrated into every aspect of your daily life. Here, each product embodies our commitment to quality, durability and innovation.
Our selection covers a wide range of categories: kitchen, men’s and women’s clothing, beauty, jewelry, technological accessories, and much more. You will find objects designed to beautify your daily life, while respecting the planet. Whether it’s fitness equipment, children’s toys or home gadgets, each item from “Woodishop” is designed to accompany you sustainably.
Explore accessories for your car or motorcycle, unique decorative items or musical instruments to express your creativity. Woodishop is a journey to a world where ecology rhymes with aesthetics and practicality. Make your home a space in harmony with your values thanks to our carefully selected products.
2. Preamble
The Company invites its Users to carefully read these General Terms and Conditions of Sale and Use (hereinafter the “ GTC/GCU ”). The GTC/GCU apply to all Services provided by the Company to its Customers of the same category, regardless of the clauses that may be included in the Customer’s documents and in particular its general terms and conditions of purchase.
The T&Cs/T&Cs are systematically communicated to the Customer who requests them.
The Customer is required to read the T&Cs/T&Cs before placing any Order.
In the event of a subsequent modification of the T&Cs/T&Cs, the Customer is subject to the version in force at the time of their Order.
The data recorded in the Company’s computer system constitutes proof of the transactions concluded with the Client.
3. Definitions
“ Customer ” means any natural or legal person who places an Order on this Website;
“ Order ” means any order placed by the User registered on this Site, with a view to benefiting from the Services of the Company;
“ General Conditions of Sale and Use ” or “ GCS/CGU ” means these general conditions of sale and use online;
“ Consumer ” means the buyer who is a natural person who is not acting for professional needs and/or outside his professional activity;
“ Professional ” means the buyer, whether a legal entity or natural person, who acts within the scope of his professional activity;
“ Services ” means all services offered to Users by the Company through this Site;
“ Site ” means this Site; ( www.woodishop.com )
“ Company ” means the Company, more fully designated in Article I hereof; ( AFRICA WEB PORTAL LTD ) and
“ User ” means any person who uses the Site.
4. Inscription
Registration on the Site is open to all legal or natural persons of full age and in full possession of their personalities and legal capacities.
Use of the Services offered on the Site is conditional on the User registering on the Site.
To proceed with registration, the User must fill in all mandatory fields, without which the service cannot be delivered. Otherwise, registration cannot be completed.
Users guarantee and declare on their honor that all information communicated on the Site, in particular during their registration, is accurate and true. They undertake to update their personal information from the page dedicated to the latter and available in their account.
Each registered User has a username and password. These are strictly personal and confidential and must not be communicated to third parties under penalty of deletion of the account of the offending registered User. Each registered User is personally responsible for maintaining the confidentiality of his username and password. The Company will not be held responsible for the identity theft of a User. If a User suspects fraud at any time, he must contact the Company as soon as possible so that the latter can take the necessary measures and regularize the situation.
Each User, whether a legal entity or a natural person, may only hold one account on the Site.
In the event of non-compliance with the T&Cs/T&Cs, in particular the creation of multiple accounts for a single person or the provision of false information, the Company reserves the right to temporarily or permanently delete all accounts created by the offending Registered User.
Deletion of the account results in the definitive loss of all benefits and services acquired on the Site. However, any Order made and invoiced by the Site before the deletion of the account will be executed under normal conditions.
In the event of deletion of an account by the Company for failure to comply with the duties and obligations set out in the T&Cs/T&Cs, the offending User is strictly prohibited from re-registering on the Site directly, via another email address or through an intermediary without the express authorization of the Company.
5. Service provision and prices
The Services covered by the T&Cs/T&Cs are those which appear on the Site and which are offered directly by the Company or its partner service providers.
The services are described on the corresponding page within the Site and mention is made of all their essential characteristics. The Company cannot be held responsible for the impossibility of carrying out said service when the User is not eligible.
When a Registered User wishes to obtain a service sold by the Company through the Site, the price indicated on the service page corresponds to the price in euros including all taxes (TTC) and takes into account the applicable discounts in effect on the day of the Order. The price indicated does not include incidental costs which will be indicated where applicable in the summary before placing the order.
The Company reserves the right to modify its rates at any time. It undertakes to invoice the services at the rate applicable at the time of their Order. For services whose price cannot be known a priori or indicated with certainty, a detailed estimate will be sent to the Customer.
Under no circumstances may a User demand the application of reductions no longer in force on the day of the Order.
6. Orders
Any Order can only be made when the User has registered on the Site. The User, when logged into his account, can add Services to his virtual basket. He can access the summary of his virtual basket in order to confirm the Services he wishes to order and make his Order by pressing the “Order” button.
He will then have to provide his address, the delivery method and a valid payment method in order to finalize the order and effectively form the sales contract between him and the Company.
The registration of an Order on the Site is carried out when the Customer accepts the T&Cs/T&Cs by checking the box provided for this purpose and validates his Order. This validation constitutes proof of the sales contract. The finalization of the Order implies acceptance of the prices and the terms of performance of the services as indicated on the Site.
Once the Order has been placed, the Customer will receive confirmation by email. This confirmation will summarize the Order and information relating to the performance of the service(s).
In the event of non-payment, incorrect address of the Customer or other problem on the Customer’s account, the Company reserves the right to block the Customer’s order until the problem is resolved. In the event of inability to perform the service, the Customer will be informed by email to the address he provided to the Company. The cancellation of the order for this service and its reimbursement will be carried out in this case, the remainder of the order remaining firm and final.
The Company may provide the Customer with price reductions, discounts and rebates depending on the number of Services ordered or depending on the regularity of the Orders, according to the conditions set by the Company.
7. Payment terms and conditions
Unless otherwise provided, all sales are paid in cash at the time the Order is placed.
Depending on the nature or amount of the Order, the Company remains free to require a deposit or payment of the full price when placing the Order or upon receipt of the invoice.
Payment can be made by:
- Bank card
In the event of total or partial non-payment of the services on the date agreed on the invoice, the Professional Client must pay the Company a late payment penalty at a rate equal to the rate applied by the European Central Bank for its refinancing operation plus 10 percentage points. The financing operation selected is the most recent on the date of the Order for the Services.
In addition to late payment compensation, any amount, including the deposit, not paid on its due date will automatically result in the payment of a fixed compensation of 40 euros due as recovery costs.
In the event of total or partial non-payment of the services on the date agreed on the invoice, the Consumer Client must pay the Company a late payment penalty at a rate equal to the legal interest rate.
No compensation may be made by the Customer between penalties for late provision of the services ordered and amounts owed by the Customer to the Company for the purchase of Services offered on the Site.
The penalty owed by the Customer, Professional or Consumer, is calculated on the amount including all taxes of the remaining sum due, and runs from the due date of the price without any prior formal notice being necessary.
In the event of non-compliance with the payment conditions described above, the Company reserves the right to cancel or suspend the sale.
8. Provision of services
The provision of services ordered on the Site will be provided by:
- The Company
The Company undertakes to implement all human and material resources to carry out the service within the timeframes announced when the Order was placed. However, it cannot under any circumstances be held responsible for delays in the performance of the service caused by faults for which it is not responsible.
If the services have not been performed within the specified time frame, the resolution of the sale may be requested by the Customer under the conditions provided for in Articles L216-2 and L216-3 of the Consumer Code. The sums paid by the Customer will be returned to him no later than fourteen days following the date of termination of the contract.
This provision does not apply when the Company’s delay is due to a fault of the Customer or to a case of force majeure, i.e. the occurrence of an unforeseeable, irresistible event beyond the Company’s control.
In the event that the execution of a physical service could not be carried out or was postponed due to an error in the address indicated by the Client, the travel costs of the service provider mandated by the Company to carry out the unsuccessful service will be borne by the Client.
9. Complaint
For all Orders placed on this Site, the Customer has a right of complaint of 14 days from the provision of the Service.
To exercise this right of complaint, the Client must send the Company, by email, a declaration in which he expresses his reservations and complaints, accompanied by the supporting documents relating thereto.
Any claim that does not comply with the conditions described above cannot be accepted.
After examining the complaint, the Site may, where appropriate, replace or reimburse the provision of Services as soon as possible and at its own expense.
10. Consumer’s right of withdrawal
The Consumer has a right of withdrawal of 30 days from the placing of the Order, except for the products mentioned in article L221-28 of the Consumer Code as reproduced below:
“The right of withdrawal cannot be exercised for contracts:
1° Of the provision of services fully performed before the end of the withdrawal period and the execution of which began after the express prior agreement of the consumer and express waiver of his right of withdrawal;
2° Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3° Supply of goods made to the consumer’s specifications or clearly personalized;
4° Supply of goods liable to deteriorate or expire rapidly;
5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° Of supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
7° Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
8° Maintenance or repair work to be carried out urgently at the consumer’s home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
9° Of supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10° Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
11° Concluded at a public auction;
12° Of the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period;
13° Of supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.”
The regulation excludes the legal withdrawal period when “supplying audio or video recordings, or computer software when they have been unsealed by the consumer”. The legal withdrawal period is therefore null and void from the moment the ordered product is downloaded and/or accessible. Source: Article L121-20-2 of the Consumer Code.
When a guarantee is offered in the event of no results on the product presentation page, it is valid for a maximum of 30 days. This guarantee only takes effect if and only if the customer correctly performs the actions detailed in the purchased product. If the customer has not watched and fully applied the videos presented in the product, he will not be eligible for the guarantee and therefore not eligible for reimbursement.
If a warranty is offered on the presentation page of a training course and the warranty period is not mentioned, it will be valid for a maximum of 30 days.
If no guarantee is offered, there is no possible refund in accordance with article L121-20-2 of the consumer code concerning video recordings.
To exercise this right of withdrawal, the Consumer sends a declaration to the address: contact@woodishop.com.
The full amount of the fees paid for the provision of services will be refunded within 14 days of the Company becoming aware of the withdrawal declaration. The refund will be made by the same means of payment as that used for the purchase.
However, if the provision of services has already begun on the date the Company becomes aware of the withdrawal, the value corresponding to the service already provided will be deducted from the refund. The latter will be made by the same means of payment as for the purchase.
11. Processing of personal data
Registration on the Site results in the processing of the Customer’s personal data. If the Customer refuses the processing of his data, he is asked to refrain from using the Site.
This processing of personal data is carried out in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016.
Furthermore, in accordance with the Data Protection Act of 6 January 1978, the Client has the right, at any time, to query, access, rectify, modify and object to all of their personal data by writing, by post and providing proof of identity, to the following address: contact@woodishop.com.
This personal data is necessary for processing your Order and for issuing your invoices where applicable, as well as for improving the functionality of the Site.
12. Sharing of collected data
The Site may use third-party companies to carry out certain operations. By browsing the Site, the Customer accepts that third-party companies may have access to his/her data to enable the Site to function properly.
These third-party companies only have access to the data collected in the context of carrying out a specific task.
The Site remains responsible for the processing of this data.
Furthermore, the User may therefore be required to receive information or commercial offers from the Company or its partners.
The User may at any time object to receiving these commercial offers by writing to the Company’s address indicated above, or by clicking on the link provided for this purpose in the emails received.
Furthermore, Customer information may be transmitted to third parties without their express prior consent in order to achieve the following purposes:
- respect the law
- protect any person from serious bodily harm or death
- combat fraud or attacks against the Company or its users
- protect the Company’s property rights.
13. Data protection
The Company ensures a level of security appropriate and proportionate to the risks incurred as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016 .
However, these measures do not constitute a guarantee in any way and do not commit the Company to an obligation of results concerning data security.
14. Cookies
To allow its Users to benefit from optimal navigation on the Site and better functioning of the various interfaces and applications, the Company may install a cookie on the User’s computer. This cookie is used to store information relating to navigation on the Site, as well as any data entered by Users (in particular searches, login, email, password).
The User expressly authorizes the Company to place a file called a “cookie” on the User’s hard drive.
The User has the option to block, modify the storage period, or delete this cookie via the interface of his browser. If the systematic deactivation of cookies on the User’s browser prevents him from using certain services or features of the Site, this malfunction cannot in any case constitute damage for the member who will not be able to claim any compensation for this fact.
15. Modifications
The Company reserves the right to modify the Site, the services offered there, the T&Cs/T&Cs as well as any delivery procedure or other element constituting the services provided by the Company through the Site.
When placing an Order, the User is subject to the provisions set out in the T&Cs/T&Cs in force when the Order is placed.
16. Liability
The Company may not be held liable in any way for the unavailability, whether temporary or permanent, of the Website and, although it implements all means to ensure the service at all times, it may be interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.
As previously mentioned herein, the Company may not under any circumstances be held liable for delays in the provision of a service for reasons beyond its control, independent of its will, unforeseeable and irresistible or for which the fault cannot be attributed to it.
17. Intellectual Property
The brand, logo, and graphic charter of this Site are trademarks registered with the INPI and works protected under intellectual property, the ownership of which belongs exclusively to the Company. Any distribution, exploitation, representation, reproduction, whether partial or complete without the express authorization of said company will expose the offender to civil and criminal prosecution.
18. Jurisdiction clause
The law governing the T&Cs/T&Cs is French law. Any dispute that may arise between the Company and a User during the execution of these terms and conditions will be subject to an attempt at amicable resolution. Failing this, disputes will be brought to the attention of the competent courts of common law.
The Customer is informed that he may resort to conventional mediation, with the Consumer Mediation Commission provided for in Article L534-7 of the Consumer Code or with existing sectoral mediation bodies. He may also resort to any alternative dispute resolution method in the event of a dispute.
19. Pre-contractual information
Prior to placing an Order, the Customer acknowledges having received, in a legible and comprehensible manner, the General Terms and Conditions of Sale/General Terms and Conditions of Use and the information and details provided for in Articles L111-1 to L111-7 of the Consumer Code, and in particular:
- the essential characteristics of the Services;
- the price of the Services;
- the date or period by which the Company undertakes to provide the Service;
- information relating to the identity of the Company (postal, telephone and electronic contact details);
- information relating to legal and contractual guarantees and their methods of implementation;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information relating to the right of withdrawal (deadline, terms of exercise).
Placing an Order on the Site implies adherence to and acceptance of the T&Cs/T&Cs. The Customer may not rely on a contradictory document.